The way we work is changing faster than ever, and yet many organisations are struggling to keep pace. Any decent conversation about training and professional development reveals hard truths about how some businesses approach employee engagement, upskilling, and development. Here's a deeper look at where things are going wrong and how companies can improve.
1. Employee Engagement is Stuck in Neutral
Recent UK data paints a concerning picture. Gallup’s 2023 State of the Global Workplace report found that only 9% of UK employees are engaged in their work—a figure significantly below the global average of 23%. Low engagement isn't just a morale issue; it affects performance, retention, and even profitability.
Lesson for Employers: Engagement begins with understanding employees' needs. Invest in meaningful workplace relationships, recognise achievements, and create opportunities for employees to connect with the larger mission of the organisation.
2. The Up-skilling Imperative
The UK's skills gap is growing. The 2022 Employer Skills Survey found that 15% of employers reported skills gaps among existing staff. Sectors like tech and security are particularly vulnerable, where outdated qualifications and limited CPD (Continuous Professional Development) opportunities stifle progress.
The issue isn’t just funding or training access; it’s quality. Stories abound of trainers and managers in roles without the requisite skills or qualifications, leading to "tick-box" training that fails to create real impact.
Lesson for Employers: Upskilling must be a strategic priority. Businesses need to focus on offering high-quality, accredited training that is relevant and impactful. The long-term benefits far outweigh the costs.
3. CPD and the "Bare Minimum" Culture
Too often, CPD becomes a compliance exercise. Employees complete the minimum required courses without any real engagement or application. This issue is exacerbated by a culture of last-minute training and a focus on cost-saving over quality.
Lesson for Employers: Encourage a culture of learning. Recognise and reward employees who proactively engage in their development. Offer bespoke CPD programmes that align with career progression goals and broader business objectives.
4. Leadership and Management Training Gaps
It’s shocking how many training managers lack formal qualifications in education or training. In industries like security, where regulations demand specific standards, shortcuts in training lead to subpar results. Managers often get promoted based on tenure or expertise in a role rather than their ability to lead or train others (It is NOT the same thing!)
Lesson for Employers: Leadership matters. Investing in proper leadership training ensures managers can inspire, coach, and develop their teams effectively.
5. The Commercial Pressure vs. Quality Debate
The pandemic accelerated online learning adoption, but it also exposed significant quality gaps. In some industries, like security, essential hands-on training is being replaced by online courses, leading to a loss of critical skills. Meanwhile, cost-cutting measures often undermine the quality of instruction.
Lesson for Employers: Resist the race to the bottom. Opt for high-quality training providers who meet rigorous standards, even if they cost more. Quality training pays dividends in employee performance and organisational reputation.
The Path Forward
Businesses need to move beyond short-term thinking when it comes to training and engagement. Here’s how they can start:
Invest in People: Treat training as a strategic investment rather than an expense.
Prioritise Engagement: Build a workplace culture that values transparency, recognition, and personal growth.
Embrace Lifelong Learning: Foster a mindset of continuous improvement among all employees.
Demand Accountability: Choose training providers who adhere to industry standards and ensure your programmes deliver measurable results.
The message is clear: businesses that fail to prioritise employee engagement and upskilling risk falling behind. The time to act is now. By investing in their people, organisations can unlock a wealth of potential, ensuring they remain competitive in an ever-changing world.
What are your thoughts? Are we doing enough to support employees in the workplace?
#Training #Culture #Leadership #Inclusion